Terms & Conditions
IMPORTANT! PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT USE THIS WEBSITE.
echternkamp furniture (Pty) Ltd trading here as happyplaces-sa are completely dedicated to your total customer satisfaction. If you have any suggestions or comments please email us at info@happyplaces-sa.com.
All information on this website is Copyright of echternkamp furniture (PTY) LTD. No part of the site, including all text, graphics, photographs and other intellectual property, may be reproduced in any format without our prior permission in writing. Any links on this website to external websites are purely for the interest of our visitors. We will not be held responsible for any of the content on these linked sites
Detailed description of goods and/or services
echternkamp furniture (Pty) Ltd is a business in the retail industry that sells furniture pieces online
Registration
Anyone can browse our web sites - www.happyplaces-sa.com or www.echternkamp.com. Before one can purchase, we request the purchaser to register with us. If you are a member of the public a simple and easy to use registration form is completed and submitted to the web site. If you are an interior decorator, then there is a special registration section where trade references are required in order to benefit from a trade discount. We will advise you via email when you are registered to purchase.
Customer Privacy policy
echternkamp furniture (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
Making a Purchase
To purchase any of the merchandise available from Happy Places, browse our shop, and click on any items that you wish to buy and put them into the Shopping Cart using the Add to Cart button. All prices indicated on the website are INCLUSIVE OF VAT. After you have finished your selection, click the Checkout button, and you will be asked for a few details in order that we are able to satisfy the order. For all orders that are less than R2500 (VAT inclusive) a delivery charge of R250 is automatically added to the goods purchased. If the value of goods purchased, are in excess of R2500 (Vat inclusive) then delivery is free anywhere within South Africa. For all deliveries outside of South Africa, please contact info@chternkamp.com to determine courier costs. Once you have checked out, you will be directed to the PayFast website for secure and hassle free payment of the goods purchased. The site accepts credit card payments. If you are shopping from outside of the Republic of South Africa or anywhere else, place your order and your credit card company will convert the transaction into your own currency.
Shipping and Handling
We offer free delivery in SA for sales in excess of R1,500.00 with hassle free returns. Where delivery charges are required and you are buying from a country outside RSA we will contact you directly to discuss courier charges.
Delivery Policy
Subject to availability and receipt of payment, requests will be processed within 7 days and delivery confirmed by way of email.
We aim to despatch orders within 7 days of your order being placed, providing all items are in stock. We do not send out packages or courier items on Saturdays or Sundays or public holidays. At all times we will endeavour to send your chosen merchandise to you as quickly as possible.
Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the (Your Company) bank account, the details of which will be provided on request.
Credit Card Security
Card transactions will be acquired for echternkamp furniture (Pty) Ltd via PayFast (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks.
PayFast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.payfast.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by echternkamp furniture (Pty) Ltd separately from card details which are entered by the client on PayFasts secure site. For more detail on PayFast refer to www.payfast.co.za.
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Back Orders
Due to the popularity of some products or services, echternkamp furniture may not always have products or services ordered by you in stock. If the products and services ordered by you are not available or only a portion is available, you may cancel the order, or re-order the quantity that is available, or place a backorder, or get a refund. Once the products or services become available, it will be shipped to you. Back orders will not be kept for over 6 weeks.
Returns / Refunds
The provision of goods and services by echternkamp furniture (Pty) Ltd is subject to availability. In cases of unavailability, echternkamp furniture (Pty) Ltd will refund the client in full within 30 days. Cancellation of orders by the client will attract no administration fee.
If you are unhappy with of a product, just send it back to us in perfect condition within 7 days of receipt (in its original state and with the original packaging) and we’ll refund or replace – it’s that simple. We regret that postage, packing and insurance incurred in the delivery of the goods to you are direct costs and cannot be refunded. Please note that bespoke furniture, special orders, made-to-order items and personalised items can only be returned or exchanged if faulty.
Please contact us via the website should you wish to return an item on info@happyplaces-sa.com You will be responsible for the cost of returning the goods to us, and will remain responsible for any and all returned goods until they reach our offices. We strongly advise that a proof of collection should be obtained when returning any part of you order.
Responsibility
echternkamp furniture (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Country of domicile
This website is governed by the laws of South Africa and echternkamp furniture (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 12 honeysuckle close, Po Box 12550, Berg En dal Estate, Hout Bay 7806.
Variation
echternkamp furniture (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information
This website is run by echternkamp furniture (Pty) Ltd based in South Africa trading as Happy Places and with registration number 2017/507763/07 and Harald Noelle as company Director.
echternkamp furniture (Pty) Ltd contact details
Company Physical Address: 12 honeysuckle close, Po Box 12550, Berg En dal Estate, Hout Bay 7806
Email: info@happyplaces-sa.com Telephone: +27 873780721